As today’s increasingly global customers demand more than just products – often in the form of solutions delivered to their sites worldwide – companies must learn to organize not only around the multiple dimensions of products (business units), functions and customers, but do so across borders.

Delivering seamless service to the global customer is reshaping the structures of multinationals. This book reports on what the leading companies are doing to respond to the challenge of the global customer.

Books may be ordered directly from Jossey-Bass Publishers:

350 Sansome St.
San Francisco, CA 94104
USA
Tel: 1.800.956.7739 or (415) 433-1740
Fax: (415) 433-0499

“In a time of growing complexity, Jay Galbraith provides concise and valuable insight into an issue that continues to puzzle managers the world over. A must-read for anyone with operational responsibility.”

— Helmut Maucher, Chairman, Nestlé S.A.

“The best reference source available on designing and making complex multinational organizations work.”
— Nathaniel Foote, Organization Design Practice Leader, McKinsey & Co.

“Once again, Jay Galbraith presents nuggets of insight for any senior manager leading global organizations!”
— Susan Bowick, Vice President, Human Resources, Hewlett-Packard Company

“Until now there has been no clear, useful approach to problems of global organization design. In “Designing the Global Corporation,” Jay Galbraith once again displays the insight and clarity of thought that has earned him his acknowledged position as the world’s leading authority on organizational design.”
— William F. Joyce, Vice President, Professor, Tuck School of Business, Dartmouth College

“A landmark book in many respects. Key issues such as flat networks, project teams, power shifts, and serving the global customer are all covered with great insight.”
— Peter Lorange, President, International Institute for Management Development, Lausanne, Switzerland