Resources

This book, written with Amy Kates, is a hands-on workbook and toolbox for practitioners. It is written for managers and leaders who make critical choices about organizational strategy and execution, as well as for human resource and organization development professionals who help implement these decisions.

As today’s increasingly global customers demand more than just products – often in the form of solutions delivered to their sites worldwide – companies must learn to organize not only around the multiple dimensions of products (business units), functions and customers, but do so across borders.

Designing the Customer-Centric Organization offers today’s business leaders a comprehensive customer-centric organizational model that clearly shows how to put in place an infrastructure that is organized around the demands of the customer.

Designing Organizations is a leader’s concise guide to the process of creating an organization that is specifically suited to the rapidly changing demands of business strategy and its external environment.

Matrix doesn’t fail, but managers often fail at implementing the matrix. Learn how successful companies have mastered the matrix.

Designing Dynamic Organizations emerged from frequent requests by middle and senior managers for a workbook – with tools – to help them design their organizations.

This book focuses on creating competitive advantage by building a lateral capability within an organization, as well as across several different organizations.

A reference book for business novices (high school and undergraduate college students) who want to learn about the basics (and have a good laugh at the same time).