Galbraith Management Consultants
303 S Broadway Suite 200-403 Denver, Colorado 80209
Telephone: +1.970.389.4107

Building Organizations Around the Global Customer

Global customers – those who want a consistently high level of service from suppliers in all countries where they do business – are increasingly more demanding. This article describes how global companies can build new capabilities to service the customer dimension, in addition to business units, countries and functions.

Beyond the Business Unit

This article describes how large multi-national companies such as IBM and British Petroleum have organized to realize the benefits of size and breadth as well as entrepreneurial spirit and responsiveness.

Organizing to Deliver Solutions

This article sets forth the notion of customer-centric business units that are used to deliver packages of systems or solutions to customers. It describes how to create and integrate a customer-centric unit into the existing organization. Nokia and IBM are provided as examples.

Contact Galbraith Management Consultants

303 S Broadway Suite 200-403
Denver, Colorado 80209

Telephone: +1.970.389.4107